FAQ about Hotels and Accommodation

Q. What are the check-in and check-out times?
A.
Rusutsu Resort Hotel & Convention, Log houses, and Cottages:
Check-in starts from 3:00 pm. and check-out is by 11:00 am.

The Westin Rusutsu Resort:
Check-in starts from 3:00 pm. and check-out is by 12:00 pm (noon).

(For all accommodation)
If your accommodation package includes admission to the amusement park or a lift ticket for the ski area, you are able to receive the ticket before check-in.


Q. Are there any baby beds for rental?
A.
Rusutsu Resort Hotel & Convention, and The Westin Rusutsu Resort:
Yes, both hotels provide a limited number of baby beds for rental at a cost of JPY 3,000(+tax) per day. 
Please email Reservation Center at info@rusutsu.co.jp if you wish.

Q. Are there any bed guards for rental? 
A.
Rusutsu Resort Hotel & Convention:
Yes, the hotel provides a limited number of bed guards are available for free of charge.

The Westin Rusutsu Resort:
Only on Murphy beds, bed guards can be set for free of charge. Not available on regular beds (the Heavenly® Bed) due to the size of mattress.
(For both hotels)
Please email Reservation Center at info@rusutsu.co.jp if you wish.

Q. What is the child policy in Rusutsu?
A.
Rusutsu Resort Hotel & Convention, Log houses, and Cottages:
In our official booking site, only guests 5 and under are considered as "Children". All other guests are considered as "Adults". For "Children", meals and lift pass are NOT included in the package price, but free of charge for accommodation only if sharing existing regular bed/FUTON(Japanese-style bedding) with "Adults".
[Standard Twin (1-2pax) room only]
If Child needs an extra bed, it can be prepared with additional charge (JPY 3,000(+tax) per night per extra bed/including tax, please pay upon check-in).
Please contact the Reservation Center if an extra bed needed. You can email Reservation Center at info@rusutsu.co.jp.
*However, please note that child policy may be vary depending on packages or travel agent you book.
*Children from 4 years and up are required to pay for restaurants, admission to the amusement park, and ski lift pass.

The Westin Rusutsu Resort:
Guests under 12 years old who do not occupy their own beds can stay for free.
*However, please note that child policy may be vary depending on packages or travel agent you book.


Q. Are there any package bonus for accommodation?
A.
(For all accommodation)
Guests for all accommodation enjoy free admission to the following facilities during stay:
  • Indoor Wave Pool
  • Public Bath
  • Two-storey Merry-Go-Round
  • Parking
* After check-out standard admission fees for the indoor wave pool and public bath are required.
* Operation hours may be changed without notice. For details please confirm with Front Desk.


Q. Are there any sleepwear or lounge-wear in the hotel rooms?
A.
Rusutsu Resort Hotel & Convention, Log houses, and Cottages:
Lounge-wear (separate style) is available. Only can be used inside the building of Rusutsu Resort Hotel & Convention (North Wing and South Wing) including inside restaurants, but cannot be used outside the building and when you move to The Westin Rusutsu Resort.

The Westin Rusutsu Resort:
Sleepwear is available. Guests only can wear it in the guest rooms.


Q. Will Front Desk keep my luggage?
A.
Rusutsu Resort Hotel & Convention, Log houses, and Cottages:
Guests are able to store luggage in one of the secure lockers provided, free of charge.

The Westin Rusutsu Resort:
Guests are able to put your luggage in the cloakroom near the front desk, free of charge.


Q. Are there any coin-operated laundry machines?
A.
Rusutsu Resort Hotel & Convention:
Coin-operated laundry machines and dryer machines are available both at North and South wing.
Washing machine: JPY300 per one time
Dryer machine: JPY100 per use
*Laundry detergent: JPY40 for one time wash (sold at the North Front desk)

The Westin Rusutsu Resort:
Coin-operated laundry machines are available on the opposite side of the massage room (1F).
Washing machine: JPY300 per one time
Dryer machine: JPY100 per use
*Laundry detergent: JPY50 sold from the vending machine


Q. Are guest rooms connected to the internet?
A.
Rusutsu Resort Hotel & Convention, and The Westin Rusutsu Resort:
Guests are able to access the internet via the Free Wi-Fi service in hotel guest rooms (except for Log Houses and Cottages). Free Wi-Fi areas also cover the public spaces such as the hotel lobby, convention halls, ballrooms, restaurants and shops.

Log Houses and Cottages:
Free Wi-Fi is NOT available.  


Q. Can I send my luggage to the Hotel?
A. Yes, please send your luggage to the following addresses.

Guests who will stay at Rusutsu Resort Hotel & Convention, Log houses, and Cottages, or day-trip guests:
Rusutsu Resort Hotel & Convention North Wing 1F, Delivery Service
13, Izumikawa, Rusutsu, Abuta, Hokkaido 048-1711
Phone: +81-136-46-3111 Fax: +81-136-46-3229

Guests who will stay at The Westin Rusutsu Resort :
The Westin Rusutsu Resort 1F, Delivery Service
133, Izumikawa, Rusutsu, Abuta, Hokkaido 048-1711
Phone: +81-136-46-2111 Fax: +81-136-46-2225

Room facilities and amenities

Rusutsu Resort Hotel & Convention, Log houses, and Cottages:
Click here to see "Room facilities and amenities" .

The Westin Rusutsu Resort:
Click here to see "Room facilities and amenities" .

Accommodation Contracts

Rusutsu Resort Hotel & Convention, Log houses, and Cottages:
Click here to see "Terms and Conditions for accommodation Contracts".

The Westin Rusutsu Resort:
Click here to see "Accommodation Contract".

Hotel Policy & Rules

Rusutsu Resort Hotel & Convention, Log houses, and Cottages:
Click here to see "Hotel Policy & Rules (Rules to be observed by guests)".

The Westin Rusutsu Resort:
Click here to see "House Regulations".

Hotel Map

For inquiries

Rusutsu Resort Reservation Center
Phone: +81-136-46-3111 (9:00 am - 6:00 pm, JST)