FAQ about Rusutsu

Q. What kind of clothing should I bring with me?
Rusutsu is a highland resort during the warmer months with a cool and dry climate, we suggest you bring a jacket or thin coat to help keep you warm during your stay.
During winter Rusutsu is covered in snow and the weather can be quite cold.
Please click the below link for a clothing reference guide to Hokkaido.

Q. Can I pay by credit card?
A.Yes, we accept credit cards payments (VISA, JCB, UC, Diners Club etc.; please contact the reception for types of cards accepted).

Q. Do you have an ATM service?
A. No, currently there is no on site ATM service at the resort. Guests are able to withdraw Japanese Yen from the ATM at the nearby 7-11 store, located opposite of Rusutsu Resort Hotel & Convention (North & South Wing).

Q. Do you have a currency exchange service?
A. A currency exchange service is available at the front desks of the North Wing, Rusutsu Resort Hotel & Convention,  and The Westin Rusutsu Resort. The following currencies can be easily converted into yen; US dollar, Australian dollar, Hong Kong dollar, Taiwan dollar, Singapore dollar, Euro, Chinese yuan, Korean Won, Thai baht. Traveler’s checks can also be exchanged at the front desk.

Q. Do you offer Tax Free Shopping?
A. Yes, we will introduce tax refund counter, “Hanamaru” in the shop. Simply visit this tax refund counter, after making your purchase to reclaim your tax. Please note tax refund must be made on the day of purchase, please bring receipt and passport.

Q. What is the smoking policy in Rusutsu?
A. All the guest rooms in Rusutsu are non-smoking, however there are a number of smoking areas conveniently located within the resort. These areas are specially located near the hotel entrances, so finding a place to smoke is never a problem. There are also some indoor smoking areas, which are ideal for the cold winter season.

Q. Are there any self-service washing machines?
A. Yes, we provide washing machines and dryers to use, perfect for families with young children. They are located in the North Wing and South Wing, Rusutsu Resort Hotel & Convention and The Westin Rusutsu Resort. Please buy your own detergent. Small fee applies.

Q. Do you have swimwear rental?
A. Sorry, for hygiene reasons we do not provide this service.Please bring your own swimwear or you can buy some from our shop.