Terms and Conditions

All Lessons (include mountain guiding)

  • All lessons for guests aged 4 years old and above.
  • Full payment is required in advance to secure a booking.
  • The lesson may be changed or cancelled if the ski area is closed due to operational or weather condition.
  • Lessons will not be extended, rescheduled or refunded due to the late arrival of guests, for any reason.
  • Complimentary beginner Lift ticket included with 1-3 hour, level one lesson during lesson time only.
  • Prices do not include equipment (skis & snowboards) or lift tickets.
  • Please note that rental shops and ticket office are in different locations. It will be crowded during busy periods, so please plan accordingly.
  • It is the owner or borrower responsibility and obligation for any lost, stolen and damaged equipment during a lesson. Including lost lesson time or any replacement costs.
  • Lessons are available in English only. Unfortunately for winter 2019-20, we do not offer lessons in Chinese.
  • Specific instructor requests cannot be guaranteed, we will try our best to accommodate requests where possible
  • Ski school reception phone line may be busy prior to lesson start.
  • For special requests, please contact the Ski School directly.

Cancellation policy 

  • Lessons will not be extended, rescheduled or refunded due to the late arrival of guests, for any reason.
  • Lesson cancellations due to bad weather will not be refunded. Lessons will only be refunded if less than two lifts are operational.
  • If a lesson cancels between 7 days to 48 hours in advance 20% of the lesson price will be charged.
  • If a lesson is cancelled within 48 hours or no shows, the full lesson price will be charged.
  • Any reduction in number of lessons, number of hours will constitute as a cancellation.
  • Lessons will not be extended, rescheduled or refunded due to the late arrival of guests, for any reason.
  • Changes to lesson start date must be confirmed 24 hours in advance of the designated start time. For changes via email please allow 48 hours. All changes subject to availability.
  • For kids group lesson, students who arrive late (more than 30 minutes after the lesson start time) cannot join the lesson and no refunds will be issued.
Private Lessons

  • Private lessons are limited to the same ability level and discipline for more than 2 participants.
  • Please make a reservation by 15:00 for Evening Lessons.
  • Instructors will not supervise lunch breaks and lunch not included in private lessons.

Kids Group Lessons

  • Season: Available daily from December 1st to February 28th.
  • Ability Levels: First time, beginner, intermediate/advanced
  • Students should be ready with a lift ticket, ski equipment and suitable clothing; at the meeting point 10 minute prior to lesson start time.
  • Kid’s group lesson is available for kids aged 7-14 only.
  • Supervised lunch: included in full day lesson price (kids will eat with instructor)
  • Please book your lesson at least 45 minutes prior to lesson start time.
  • Students who arrive late (more than 30 minutes after the lesson start time) cannot join the lesson and no refunds will be issued.
  • There will be a 100% charge and no option to re-scheduled for “no-show”
  • Ski & Snowboard Equipment/lift ticket not included in the lesson price.
  • If a lesson is cancelled within 48 hours or no shows, the full lesson price will be charged.
  • Students with food allergies or dietary restrictions please inform ski school reception staff while checking-in for the lesson.
  • Ski only (Snowboard Group Lessons are not available)

Mountain Guiding 

  • Customers are required to sign a waiver prior to guiding at check-in
  • Guiding will focus on exploring the mountain, not tuition
  • Suitable for strong intermediate or advanced customers only
  • Helmet and avalanche set mandatory for safety reasons (rental available)
  • Mainly lift accessed side country terrain
  • Backcountry access/Shiribetsu-dake access is not possible.
  • Lift ticket and rental equipment not included in guiding price.
  • All mountain/Powder skis/snowboard recommended

Rusutsu Resort Ski & Snowboard School Reception

If you have any questions or require further advice, a member of staff will be happy to assist you.

Online reservation & inquiries
E-mail: school@rusutsu.co.jp (available from July 1st, 2019)

Rusutsu Ski & Snowboard School Reception
Tel: +81-(0)136-46-3280
E-mail: school@rusutsu.co.jp (available from October 1st, 2019)
Opening hours: 8 a.m. – 5 p.m.
(Available in the winter season, from November 23th, 2019 - April 5th, 2020.)
Location: South Wing