Measures against COVID-19

With the ongoing attention on the COVID-19 virus, we will be assessing the health and safety of our staff and guests.

Rusutsu Resort has taken the following measures to prevent the spread of the new COVID-19 virus, based on the guideline of the Ministry of Health, Labor and Welfare and recommendations from local authorities and Hokkaido government, the following measures are being taken to prevent COVID-19.

We ask for your understanding and cooperation.

■The Westin Rusutsu Resort
Learn more from here.

■Activity 

[Temperature /Health Check]
Upon arrival at the activity reception, we will ask all customers to take a temperature check using a thermometer. If guests are found to have a temperature of 37.5° C or above registration to daily activities will be refused.
For guests feeling unwell, we kindly ask for understanding and cooperation in not participating in activities in order to help prevent the spread of infection.

■Yotei Gondola

[Implementation of disinfection]
All gondolas will be thoroughly disinfected prior to each ride.

■Golf

[Temperature]
Upon arrival at the golf reception desk, we will ask all customers to take a temperature check using a thermometer. If guests are found to have a temperature of 37.5° C or above acceptance will be refused.
[Alcohol Disinfection]
All facilities and equipment will be thoroughly disinfected on a regular basis, in addition to the disinfection of golf carts before and after usage.

​[Installation of alcohol disinfectant]
Alcohol disinfectant has been installed at the entrance of the facility, front desk, restroom, etc.

[Front]
Floor markings have been installed to provide a clear guideline for appropriate social distancing. A clear plastic sheet has also been installed at the counter to prevent transmission of disease via coughing or sneezing.
​[Facilities]
Lockers, bathrooms, and restaurants will be temporarily closed.
​[Open competitions, monthly meetings]
Parties, award ceremonies and monthly meeting have been temporarily cancelled.
​For guests feeling unwell, we appreciate your understanding and cooperation in order to prevent the spread of infection. 

■Information for New Chitose Airport – Rusutsu Resort (Paid Bus – Big Runs)

[Temperature inspection]
Please check your body temperature in advance. Prior to embarkation, we will ask all guests to take a temperature check using a thermometer. If guests are found to have a temperature of 37.5° C or above embarkation will be refused. Thank you for your understanding and cooperation.

[Disinfection of hands and mask protocol]
Please disinfect your hands before getting on the bus. In addition, we ask customers who have access to masks to wear them for the duration of the service. All guests are asked to cooperate with us to wear masks (where possible) or to cough or sneeze into tissues, handkerchiefs, and sleeves to reduce the spread of disease.

[Bus Seating Plan]
Seat reservations are limited to ensure the adjacent seat is vacant to help maintain safe distancing. (Families and groups may request to sit together)

[Additional Information]
We have instructed the bus company to carry out the following procedures:
・increased vehicle ventilation for service: All windows and doors will be opened to provide additional ventilation before and after the operation, or during waiting periods.
・Increased vehicle ventilation during operation: During operation, where possible windows will be opened to increase ventilation.